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WHo we are

Operational since 2015, Global Resource Services (GRS) is an offshore and BPO company based in Pakistan. We pioneered a new way of offshoring in a way that setting up an overseas division of your company and getting a local specialist to handle your workload is easier than ever before. Also, our focus is on cost-effectiveness and operational efficiency if you need to set up a remote team in Pakistan. Most of our
clientele is in the United States of America, but that does not stop us from being a partner organization throughout the Globe, A recent focus on the global Region, GRS has the idea of reaching to potential clients so that we can scale together to meet the demands of this modern business era.

How can we help you?

We will promptly provide you with remote employees and configure the necessary software for their work. In addition, we will perform cyber protection of remote connections and optimize your telecommunication structure. If necessary, we will offer additional remote specialists working for our team or organize a remote team of new specialists to perform the necessary tasks.
Each of our remote employees is provided with a cloud on PBX platform, connected with VoIP desktop phone stations, that offers unlimited features, like good voice quality and accurate call reporting for business needs, and extended telecommunication features list from IVR customizations to AI implementation.
We offer you various options for cooperation and services that have a comprehensive and flexible solution optimized for your conditions. Our company has developed its own remote employee resources management model to provide an excellent final result.

Ready to Join us?

Our Advantages

8 Years of Experience in Outsourcing

Extensive Experience in Various Industries

120+ Employees

Own Telecommunication System for Work

Turnkey Personnel Outsourcing Services

2 Offices

We include phone expenses into the price because of our telecom platform. We help to set up all the phone configurations. Upon request, we develop and implement to your business any complex telecommunication solution.

Our Virtual Employees do not share working time with other projects, work devotedly for your company, and perform the same duties as office workers.

Outsourcing benefits – no vacations, taxes, insurance, retirement benefits, office expenses.
We are a professional telecommunication company capable of implementing any complex telecom or digital solution to your business.

Each operator’s equipment and working station runs on a proprietary cloud-based platform and constituent elements from our professional partners – the world’s network and digital security leaders.

For 24/7 service, we use a specific schedule model that includes a team of operators covering the shift for at least 8 hours per day. In addition, we always assign one extra person for urgent cases and support with no effect on the total hours and price. And from our side, there will be a project coordinator responsible for communication about general inquiries during the working process.

We give you the unique opportunity to be better than your competitors and earn more with our innovative services for business.

Your New abilities

The Lowest Hourly Costs in the USA and Canada

Begin saving on salaries right now! Most of our positions start from $10/hour per operator. The lowest possible rate is 65% cheaper than middle average in the USA and Canada. Boost your revenue and optimize company’s expenses, by delegating your working tasks to remote professionals in the outsourcing industry, and focus on your own business. Our company offers the most advantageous cost of services on the market thanks to a proprietary approach to the organization of the technical part of our employees' work, using our own telecommunications platform and equipment, and a unique management and HR system for employees from Northern and Central Europe! Open new horizons thanks to the outsourcing possibilities with us!

More investments in development, while you avoid common expenses

Forget about office rent and it’s related daily expenses, purchasing hardware systems and costly office equipment, and, what is more important, the related obligations of paying benefits, social insurance and taxes. Did you think how your business will change if you outsource your job processes on significantly lower salaries, when you get a remote team with its tools and skills? Save the budget and make your profit grow, by investing in your strategically important directions to reach your goal. Business process optimization is exactly what will help you to do it.

More flexibility in recruitment and HR management

Our proprietary approach in team management allows you to forget about recruitment and HR situation in your company. During the first training set, you can select the most appropriate employees for your project, test their abilities and discuss the workflows and your requirements for it. You save your time on learning of hundreds of CVs and interviewing, and you no more need an HR full-time department - we can always become a trusted source of a skilled workforce for you. Besides there are no more dismissal consequences. Quality assurance and monitoring on how our workers do is obligation from our side. Moreover, we will provide you a detailed report as you might request. Our wide range protocol being followed by each of our agents with no exceptions!

More options to hire staff, there's no shortage of spheres we offer our remote services

Currently our largest areas are: remote IT developers and engineers services, IT support, call center services, dispatching, translation, business process outsourcing (BPO), remote bookkeepers and personal assistants. We are closely connected to digital marketing including context and targeting research, advertisement, and even social network management and promotion. We have a huge experience in providing dispatching services for truck, courier and local delivery companies including who work for Amazon, and also remote coordination of different processes in home health care industry. So there are no limits of spheres we can be recommended in. The main difference between our company services and other company - we are a company with a human face, since you get an individual, dedicated employee who will work only for your company and perform only your tasks!

Great feedback about professionalism and service quality

In a competitive environment, the winner is the one who has the best customer feedback. We have perfectly honed our support skills, handling more than 24,000 minutes of phone calls per day! If the client can anytime receive advice from you - this is an obvious advantage for your business. All our agents calls are being recorded and this is a subject to review. We constantly use numerous methods to ensure they are handled in a professional manner. QA Supervisors also listen to live calls and give an instant feedback to our agents. We randomly contact customers to rate our services. All calls are saved in our cloud based platform and protected by HIPAA compliance.

No office cost and equipment expenses

Once you become our partner you can delegate your work tasks to us. We take on yourself to set up everything and provide with all necessary equipment our remote employees, providing 24/7 technical support to you and yours. No office - no rent and no need to supply any sort of equipment. No need to buy any software and hardware systems. Moreover - no bills by the end of the month. Besides, we are an official partner of Google cloud, so each of our employees is using G-Suite package for technical online solutions with a wide variety of accessible tools for the everyday routine.

Better SERVICE For Everyone

Our expert team is ready to help you 24/7 to keep you on the road.

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What our beloved client says

I’ve had previous experience with remote teams. GRS has a completely new approach to call center services, nice price, and I freed up time for other projects.

Willie B., New York

Guys, your remote staff works great. Best of all without direct supervision! I wish I’d met you a couple of years ago. Great technical support and operators.

Carla A, Chicago

The team provides a lot of transparency. Nothing is hidden, reports are crystal clear, and the results are amazing. Easy to work with!

Byron L., New York

The team is doing very well. We are extremely pleased.

Tracie A., New York

I own a business in LA. This company track all deliveries and provide customer support in 4 different languages. Always in-time, they are monitoring technical processes, marketing, bookkeeping and other sides of the company. Good choice to move your office jobs to a virtual area with GRS Co – it’s an effective decision

Randall T., Los Angeles

I’m very happy to cooperate with GRS, their help desk support is properly organized, the team are graduated specialists. They cover a wide area of duties in my company, and results are excellent.

Frederick P.

They were extremely helpful to my business with marketing and communication. Although it was so hard to work with such a ” young” company as mine, they did maximum to solve all our problems!

Grace R.

    Hello everyone Our team is here!

    Teamwork begins by building trust. Our qualified team members are ready to serve you with their best. 

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